Resource Matching and Referrals (RM&R)

The North West LHIN’s Regional RM&R Program encompasses both resource matching and referrals (both paper-based and electronic). RM&R is a foundational component of the eHealth framework that is needed to support system transformation, regionally and provincially.  

RM&R enables automatic matching of patients to appropriate resources such as Specialists, Community Care Access Centre (CCAC) in-home services, community support services, or beds for long-term care, rehabilitation, or complex continuing care.  It also enables processing of all types of electronic referrals between service providers, across the region and provincially, resulting in an streamlined referral process that improves access to care for patients by providing insight into provider wait-times and monitoring of the current referral status.  


How RM&R Benefits the Health System 

  • For the patient, RM&R improves equitable, and more timely, access to care by accelerating patient transitions through automatic matching of patients’ needs to appropriate resources (such as programs, services, specialists, or long-term care beds) and by reducing the turn-around time to obtain care through a more streamlined and improved referral process.
  • For Health Care Referral Senders, RM&R automatically identifies the appropriate resources that are available to the patient (eliminating the need to manually locate these), provides insight into provider wait-times, ensures referrals are not lost/misplaced, enables real-time visibility into the status of the referral, and provides information about patient appointment dates.
  • For Health Care Referral Receivers, RM&R: reduces the number of inappropriate referrals received through automatic matching of patient needs to available resources, ensures complete referral information is provided, enables real-time access to legible referral information including referral status, streamlines communication between referral senders/receivers by notifying them, electronically, when additional information is requested or provided (e.g. supplementary information added to the electronic referral), and provides referral analytics for improvement (such as the number of referrals: in the queue, processed, forwarded, and completed).
  • For Health System Planners and Decision-Makers, RM&R provides a centralized source of fulsome analytics to inform system-wide planning and optimize system capacity (e.g. health system utilization, system gaps and bottlenecks, and process efficiency - based on date/time stamping throughout the referral process). 

For more information, please visit eHealth Ontario’s RM&R webpage.