Local Leaders Honoured for Health Care System Transformation In The North West Local Health Integration Network
Recognizing Health Care Leaders for Diversity and Inclusion, Partnerships and Leadership Excellence
Thunder Bay, December 11, 2018 - The North West Local Health Integration Network (LHIN) Board of Directors presented the fourth annual North West LHIN Leadership Award on Tuesday, December 11, 2018, at the LHIN’s Board meeting in Thunder Bay. The award acknowledges outstanding transformation, partnerships and leadership excellence across Northwestern Ontario’s health care system.
In August, 2018, North West LHIN-funded Health Service Providers and Service Provider Organizations were invited to nominate individuals, teams, and organizations from across the region for the Leadership Award. This year, the Board of Directors awarded successful recipients from three categories.
Gil Labine, Board Chair of the LHIN, announced recipients in the categories of Collaboration/Partnership, Diversity and Inclusion, and Value Creation:
Jocelyn Bourgoin, Chief Executive Officer (CEO), Santé Manitouwadge Health was presented with the North West LHIN Leadership Award for his Exceptional Approach to Collaboration and Partnership. Jocelyn demonstrated exceptional visionary leadership and commitment to improving health care for his community. He is a champion for the preservation of services in small rural Northern communities and sees Local Health Hubs as a key component of this strategy. Under his leadership as CEO, Jocelyn undertook the integration of Santé Manitouwadge Health to create a “one-stop shop” for all local health care needs, to ensure seamless delivery of health care services for patients. His patient-focused leadership style fostered an organizational culture that supports input, innovation and patient-centred care at all levels that continues to drive Santé Manitouwadge Health forward.
Photo (left to right): Dr. Rhonda Crocker Ellacott, CEO, North West LHIN, Jocelyn Bourgoin, CEO, Santé Manitouwadge Health, Gil Labine, Chair, North West LHIN Board of Directors
Mary Berglund Community Health Centre Hub’s Client Focused Care = Community Wellbeing Initiative was awarded with the North West LHIN Leadership Award for their exceptional practice in value creation. Client Focused Care = Community Wellbeing is a multi-dimensional evidence-based initiative designed to enable delivery of better integrated, consistent, client-centred care and programs at the neighbourhood level. Using a grassroots approach, care and services are reflective of the need of the community members. The objective is to give each person in the community of Ignace the best quality of life. The initiative demonstrated better holistic care, high rates of sense of belonging in the community, increased client and family trust in health care, and improvements in health care utilization. It laid the foundation for the Mary Berglund Community Health Centre Hub, as a sector leader, to deliver patient-centred care.
Photo (left to right): Dr. Rhonda Crocker Ellacott, CEO, North West LHIN, Chicki Pesola, Board Member-Mary Berglund Community Health Centre, Heidi West, Executive Director, Mary Berglund Community Health Centre, Gil Labine, Chair, North West LHIN Board of Directors
Thunder Bay Regional Health Sciences Centre’s work in providing French Language Services was presented the North West LHIN Leadership Award for their Exceptional Practice in Diversity and Inclusion as an organization. Thunder Bay Regional Health Sciences Centre is unique in that it is a designated French Language Services provider, located in a city with few French-speaking people (2.7 per cent). Although this poses challenges in terms of filling designated bilingual positions, notable progress has been made by the regional hospital to enhance French Language Services for patients and their families. They include the implementation of a designated French Language Office position; the implementation of Linguistic Variable Questions at all points of admission and registration at the hospital; the development of French Language Services resources for staff; and, the implementation of a new process to ensure all patient education materials are bilingual. These changes now mean that programs and services are easily accessible in French, improving the care experience for French-speaking patients and families.
Photo (left to right): Dr. Rhonda Crocker Ellacott, CEO, North West LHIN, Anita Jean, Patient and Family Advisor, and Francophone Advisory Committee Member, Thunder Bay Regional Health Sciences Centre, Tracie Smith, Senior Director, Communications and Engagement, Thunder Bay Regional Health Sciences Centre, Gil Labine, Chair, North West LHIN Board of Directors
Geraldton District Hospital and the Thunderbird Friendship Centre’s Never Forgotten Program were presented with the North West LHIN Leadership Award for their Exceptional Practice in Diversity and Inclusion as a team. The Never Forgotten program was formed jointly by Geraldton District Hospital and the Thunderbird Friendship Centre to address a shortage of programs for Indigenous elders in the hospital’s long-term care wing. The program provides a collaborative approach to helping Indigenous elders reconnect with their heritage and improves the long-term care resident experience. Through the program, Indigenous staff from the Thunderbird Friendship Centre come to the long-term care wing and hold activities twice a week specific for the Indigenous experience, including making bannock bread, dream catchers, drummers and song, beading work and quilting.
Photo (left to right): Dr. Rhonda Crocker Ellacott, CEO, North West LHIN, Karen Stephenson, CEO, Thunderbird Friendship Centre, Lucy Bonanno, CEO, Geraldton District Hospital, Gil Labine, Chair, North West LHIN Board of Directors
The LHIN’s Board of Directors acknowledged the great work that the following individuals / organizations / programs are doing in Northwestern Ontario by presenting them with a Certificate of Recognition:
- Crossroads Centre Inc.
- Rapid Access Addiction Medicine (RAAM) Clinic, NorWest Community Health Centres
- Angela Bishop, CEO, Red Lake Margaret Cochenour Memorial Hospital
- Geraldton District Hospital and Superior North Emergency Medical Services: Community Paramedicine Program
“On behalf of the North West LHIN Board of Directors, I would like to extend my sincerest congratulations to this year’s Leadership Award recipients. Every year, the process of selecting a few of the submissions that we receive becomes harder and harder. This is a true testament to the incredible work of our dedicated providers across the region. Thank you for all that you have done, and continue to do, to improve health outcomes for the people of Northwestern Ontario.”
- Gil Labine, Board Chair, North West LHIN
“Congratulations to this year’s Leadership Award recipients. The tremendous work that you do is helping to find new ways to make our health care system better. The recipients acknowledged through this year’s Leadership Award are only a few examples of the powerful impact our providers and partners have on improving the quality of care for patients, families and caregivers. Thank you for the work you do every day to strengthen our health care system.”
- Rhonda Crocker Ellacott, CEO, North West LHIN
“I’m honoured to receive this Leadership Award, especially having been nominated by staff. Their support in our integration project was essential to our success and we could not have achieved our transformation without them being engaged at all levels of the organization. I’d also like to acknowledge the support of the LHIN in securing transformational funds when needed to advance our restructuring. Many of our wins would not have occurred without the support of the LHIN.”
- Jocelyn Bourgoin, CEO, Santé Manitouwadge Health
“This initiative has demonstrated better holistic care, high rates of sense of belonging in the community, increased client and family trust in health care, and improvements in health care utilization. The team at Mary Berglund is extremely honoured to be recognized as leaders within our health care system because we truly care about the wellbeing of the community, clients and each other. It isn’t just a wonderful place to work but also a wonderful community. We look forward to continuing to empower patients to improve their health and wellbeing and overall community wellbeing.”
- Heidi West, Executive Director, Mary Berglund Community Health Centre (Client Focused Care = Community Wellbeing Initiative)
“Language is a key factor in the safety of patients. We recognize that many languages are spoken in Northwestern Ontario, and enhancing our processes to provide French Language Services will also help to better serve people who speak other languages. It is an honour to be recognized for our commitment and efforts to advance access to services in French.”
- Tracie Smith, Senior Director, Communications & Engagement, Thunder Bay Regional Health Sciences Centre (French Language Services)
“I am honoured to accept this award on behalf of the hospital and feel that, together with the Thunderbird Friendship Centre, we are offering a unique program that is undoubtedly ‘patient and family centred’, showing acceptance of diversity and respect for all of our patients and residents.”
- Lucy Bonanno, CEO from Geraldton District Hospital (Never Forgotten Program)
“This award is very much appreciated and shows that the Thunderbird Friendship Centre is moving in the right direction for our community.”
- Karen Stephenson, CEO from The Thunderbird Friendship Centre (Never Forgotten Program)
- The North West LHIN is responsible for planning, funding and integrating local health services as well as delivering home and community care services. The LHIN holds accountability agreements with hospitals, long-term care homes, community health centres, mental health and addictions agencies, and other community support services.
- The North West LHIN and its Board of Directors are responsible for more than $700 million of health care services delivered in Northwestern Ontario.
- The North West LHIN Leadership Award was introduced in 2015 by the LHIN’s Board of Directors as part of the organization’s 10th Anniversary celebrations, commemorating a decade of partnerships in service to the people of Northwestern Ontario.
- The Leadership Award is presented to a LHIN-funded individual, team, or organization for demonstrating leadership and contributions to health system transformation in Northwestern Ontario, including collaborating with others to improve the health outcomes.
- The Leadership Award accepts nominations in the following five categories:
- Exceptional/ Commendable Approach to Collaboration/Partnership
- Exceptional/ Commendable Stakeholder Engagement
- Exceptional/ Commendable Practice in Diversity and Inclusion
- Exceptional/Commendable Practice in Value Creation
- Distinguished Contribution Award
- Since its inception in 2015, there have been 11 recipients of the North West LHIN Leadership Award.
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